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We can offer a professional and helpful service to help find the right home for you. Please find below some useful information that will guide you through the process of renting with us.


Once settled on a particular property you wish to rent, we will ask you to complete Tenancy Application Pack and a Pre-Application Form. You will also be asked to provide evidence of your Right to Rent.  The planned commencement date shall also be determined.  Once the your pre-application is approved and Right to Rent documents received you will be asked to pay the Holding Deposit.


Before your application can be fully considered, you will need to pay a holding deposit equivalent to one weeks’ rent for the property you are interested in.

Once we have your holding deposit, current legislation stipulates that the necessary paperwork should be completed within 15 days or such longer period as might be agreed as to allow sufficient time for referencing. 

If at any time after you have paid the holding deposit you decide not to proceed with the tenancy, then your holding deposit will be retained by our firm. By the same token, if during that period you unreasonably delay in responding to any reasonable request made by our firm, and if it turns out that you have provided us with false or misleading information as part of your tenancy application or if you fail any of the checks which the Landlord is required to undertake under the Immigration Act 2014, then again your holding deposit will not be returned.  It will be retained by this firm and your Landlord.

However, if the Landlord decides not to offer you a tenancy for reasons unconnected with the above then your deposit will be refunded within 7 days. Should you be offered and you accept a tenancy with our Landlord, then your holding deposit will be credited to the first months’ rent due under that tenancy.          

You will not be asked to pay any fees or charges in connection with your application for a tenancy.  However, if your application is successful under our standard assured shorthold tenancy agreement, you will be required to pay certain fees for any breach of that tenancy agreement in line with the Tenant Fees Act 2019. In consideration of us processing your tenant application, you agree to pay those fees to us on request.  Please see our Tenant Fees page.


As part of the application, we are required to obtain written references to support the information you provide. This will usually mean contacting your employer and you current or previous Landlord. We will also carry out a credit search.  All of this will be completed using an independent referencing company.

Should we decide a guarantor is required before a tenancy can be granted; the same process of referencing will apply to the guarantor.


If you are self-employed, we will require a written reference from your accountant. We may also require accounts, usually dating back 3 years, which can be provided by the way of your SA302 forms from the HMRC.  If you have been trading for less than 3 years you may require a guarantor.


If you are a student you will need a guarantor.


If you are retired you will be asked for proof of funds which will usually be pension income.


If you are in receipt of Housing Benefit, Universal Credit or ESA (Job Seekers Allowance) you will require a guarantor.


The purpose of a guarantor is to guarantee the rent and adherence to any other tenant obligations listed within the tenancy agreement.  All guarantors will be required to go through the same referencing as tenant applicants.  They must have a good credit history and their income will need to be 3 times the annual rent in order to meet with the affordability requirements. 


As soon as we receive satisfactory replies to our reference enquiries, we shall contact you to confirm a time to move in on the planned commencement date.

We will then confirm the tenancy in writing and advise you of the payment required for your first month’s rent and tenancy deposit.  You will also receive a copy of the tenancy agreement for you to read through before your check-in appointment.


At the start of every tenancy we collect a deposit equivalent to a five weeks rent. This is used in the event of breakage or damage caused.

In accordance with the Housing Act 2004, Landlords are no longer permitted to retain a Tenant’s deposit and must select either an insured based or custodial based scheme in which to hold a Tenant’s deposit. A statutory certificate is then supplied to the Tenant advising on which approved scheme protects the deposit. This must be done within 30 days of the tenancy start date.


When renting a property it is very important to make sure you are covered by insurance for any damages that may occur. The landlords own insurance will not cover the tenant’s belongings. It will also exclude cover for if a tenant accidentally damages the Landlords property and therefore it could result in the loss of your deposit to cover the repairs.


Rents are paid in advance and by standing order unless otherwise agreed by the Landlord / Agent.


Some landlords may wish to apply certain restrictions to a tenancy. Please find below some examples of typical restrictions that may be imposed:

  • Smokers
  • Students
  • Housing Benefit (due to mortgage or insurance restrictions)
  • Pets

You should be advised of any restrictions before an agreed viewing of a property takes place. 


In the event of a dispute, both parties will have 10 days to resolve the matter. If no resolution has been reached, they will be invited to make use of the Alternative Dispute Resolution process that is provided free with their chosen deposit scheme. Should the parties opt for Alternative Dispute Resolution they will be bound by its decision with no redress to the courts.


It is important that you know your legal rights and accordingly you should feel free to seek independent legal advice before signing any document which we might put before you. 

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